Town Mouse - The secret weapon for squeaky clean houses in the City of Ballarat and surrounds.

Call: 03 4333 0423

FREQUENTLY ASKED QUESTIONS

WHAT SUBURBS DO YOU SERVICE?

Being a Ballarat local, your Town Mouse services the City of Ballarat and surrounds (within a 30 – 40 km radius). To check if we will come to you, please give us a call on 03 4333 0423.

HOW DO I IDENTIFY YOU?

No, we’re not really small and furry and we promise not to scare you! Each Town Mouse member will be in uniform and have a branded photo ID badge with them.

DO I HAVE TO BE HOME?

That’s totally up to you. If you are unable to be home, we suggest that you leave a spare key out for us, or by prior arrangement, you can give us a spare key to store securely at our private premises.

SHOULD I DO A PRE-CLEAN?

Why hire a cleaner if you feel like you have to clean up first? That’s our job. And don’t worry, we’ve seen it all before – you won’t surprise us!

DO YOU HAVE A GUARANTEE?

Yes of course! If you’re not 100% happy with our services, please get in touch with our office on 03 4333 0423 and we’ll arrange a time to come to your premises, inspect the work and discuss any issues with you.

WHAT TIMES ARE YOU AVAILABLE?

Whenever you want us! We are used to working outside business hours to ensure there is little to no disruption to your business operations. Our office is open Monday to Friday, 9am to 5pm.

IS MY PROPERTY IN SAFE HANDS?

Technically with a Town Mouse, you’re in safe feet… All our members have a current Police Check. Your safety and security is taken seriously and you’re welcome to contact us anytime you have any concerns.

WILL I HAVE THE TOWN MOUSE EACH TIME?

Yes, most of the time we will book the same Town Mouse to visit you. However, when they have leave, we will send an equally qualified replacement. The head honcho Town Mouse, Mark randomly attends cleans to ensure that a top quality service is always maintained.

HOW OFTEN DO YOU COME?

As often as you need. We recommend a weekly clean for residential properties (or stretched out to a fortnight), with busy offices being cleaned at a minimum of every second morning/night.

DO I HAVE TO SUPPLY CLEANING PRODUCTS?

No, we use our own environmentally friendly products. If you’d prefer us to use your products, please let us know during the quote stage so we can familiarise ourselves with your products.

HOW DO I GET STARTED?

Call and talk dirty to us – we’re waiting to hear about your dirt! We’ll book a convenient time for our head honcho Town Mouse to visit you to provide you with a quote. Call us on 03 4333 0423.

ARE YOU INSURED?

Yes, we are fully insured. We’re happy to provide a copy of our Certificate of Currency should you want to see it.

DO YOU HAVE A REFERRAL PROGRAM?

We sure do - just ask one of our friendly Town Mice to leave behind a couple of referral cards for you on their next visit for you to fill in and pass on to a friend. Once your friend books with us, and has fully paid for their service, we will credit your account with $20 towards your next service.

CAN I PURCHASE YOUR SERVICES AS A GIFT?

Yes you can. We have gift vouchers available all throughout the year, making them the perfect gift for Mother's Day, birthdays, Christmas and almost any other occasion. Gift Vouchers can be purchased by calling our office on 03 4333 0423.

HOW CAN I LEAVE FEEDBACK?

We love to know what you think of our work. If you would like to leave feedback, you can do so by emailing us here, or if you really love what we do, please like us on Facebook and leave us a review here.

Contact Us

Contact us today to book your FREE quote

PO Box 100
Smythesdale, VIC 3351 
03 4333 0423

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Availability

Our office hours are 9am to 5pm, 7 days a week. Chat with us live using our live chat bar on the bottom right of your screen, or call us on 03 4333 0423.

We can arrange a service for your premises at any time or day that best suits your needs.